Terms & Conditions

TERMS & CONDITIONS

Welcome to HolidayAlong Hospitality LLP ("HolidayAlong", "Company", "We", "Us", "Our").

These Terms & Conditions govern all bookings made through HolidayAlong Hospitality LLP, including but not limited to domestic holidays, international holidays, group tours, customized holidays, fixed departures, visa assistance, hotel reservations, transportation, sightseeing, activities, travel insurance, cruise bookings and all other travel-related services.

By paying any booking amount, accepting a quotation, confirming a booking through email, WhatsApp, telephone, website or any other electronic medium, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

 

1. Booking Confirmation

A booking shall be considered confirmed only after:

• Receipt of the prescribed booking amount.
• Written confirmation issued by HolidayAlong.
• Confirmation from respective suppliers.

HolidayAlong reserves the right to refuse or cancel any booking before confirmation without assigning any reason.

 

2. Pricing

All prices are quoted in Indian Rupees (INR) unless specifically mentioned otherwise.

Prices are based on:

• Current airfare
• Hotel tariffs
• Fuel surcharge
• Government taxes
• Exchange rates
• Supplier quotations

Prices remain subject to change until full payment is received.

HolidayAlong reserves the right to revise prices due to:

• Airline fare revisions
• Fuel surcharge
• Currency fluctuations
• Government tax changes
• Hotel rate revisions
• Supplier price revisions
• Increase in entrance fees

Any such increase shall be payable by the traveller.

 

3. Payment Policy

Unless otherwise mentioned:

• Booking Amount – As specified in quotation

• Balance Payment – Before ticket issuance or as advised

• International Packages – Generally 100% before departure

• Luxury Hotels / Cruises / Peak Season Bookings may require full advance payment.

Failure to pay within stipulated timelines may result in automatic cancellation without further notice.

HolidayAlong shall not be liable for losses arising from such cancellation.

 

4. Customized Itineraries

HolidayAlong invests considerable professional time in designing customized travel itineraries.

Once an itinerary has been accepted by the traveller and booking process has commenced, planning charges, consultation fees and professional service charges become non-refundable.

 

5. Cancellation Policy

HolidayAlong makes advance contractual commitments with hotels, airlines, destination management companies, transport operators and other travel suppliers immediately after confirmation.

Accordingly, cancellation charges shall apply irrespective of the reason for cancellation.

Cancellation requests shall only be accepted in writing via registered email.

Telephone, WhatsApp or verbal requests shall not constitute official cancellation.

Cancellation Charges

Before Departure	Cancellation Charges
46 Days & Above	25% of Package Cost or Actual Supplier Charges (Whichever is Higher)
31–45 Days	50% of Package Cost
16–30 Days	75% of Package Cost
15 Days or Less	100% of Package Cost
No Show	100% Retention

If supplier cancellation charges exceed the above, actual supplier charges shall apply.

 

6. Non-Refundable Services

The following shall remain non-refundable after confirmation:

• Visa Fees
• Visa Service Charges
• Flight Tickets
• Train Tickets
• Cruise Bookings
• Helicopter Tickets
• Cable Car Tickets
• Safari Permits
• National Park Permits
• Attraction Tickets
• Event Tickets
• Foreign Exchange Charges
• Insurance Premium
• Processing Charges
• Service Charges
• GST
• Payment Gateway Charges
• Customized Holiday Planning Charges
• Luxury Hotel Deposits
• Peak Season Bookings
• Festival Bookings
• Group Departures

 

7. Refund Policy

Refunds, if applicable, shall be processed only after HolidayAlong receives corresponding refunds from suppliers.

Refund timelines generally range from 30 to 90 working days, depending on supplier processing.

HolidayAlong shall not be responsible for delays caused by:

• Airlines
• Hotels
• Banks
• Payment Gateways
• Embassies
• Cruise Companies
• Government Authorities

Administrative charges, banking charges, foreign exchange losses, payment gateway charges and supplier deductions shall be deducted before processing refunds.

 

8. Amendment Charges

Any request involving:

• Name Change
• Date Change
• Hotel Change
• Flight Change
• Itinerary Modification
• Vehicle Upgrade
• Room Upgrade

shall be subject to supplier approval and applicable charges.

HolidayAlong cannot guarantee acceptance of amendment requests.

 

9. Passport & Visa

Traveller shall solely be responsible for:

• Passport validity
• Visa validity
• Immigration rules
• Transit visas
• Health requirements
• Travel documentation

HolidayAlong only assists with documentation wherever applicable.

Visa approval or rejection is solely at the discretion of the concerned Embassy or Consulate.

No refund shall be payable for supplier charges already incurred in case of visa refusal.

 

10. Travel Insurance

Travel Insurance is strongly recommended.

Unless specifically mentioned in writing, insurance is NOT included.

HolidayAlong shall not be responsible for any medical expenses, hospitalization, evacuation or travel interruption.

 

11. Hotel Policy

Hotel Check-in and Check-out timings shall be governed by respective hotel policies.

Early Check-in / Late Check-out are strictly subject to availability and additional payment.

Room allocation remains solely at hotel's discretion.

 

12. Flights & Transport

HolidayAlong acts only as a booking facilitator.

We shall not be responsible for:

• Flight delays
• Flight cancellations
• Airline schedule changes
• Missed connections
• Overbooking
• Lost baggage
• Transport breakdown
• Ferry cancellation
• Railway delay
• Road closure

 

13. Force Majeure

HolidayAlong shall not be liable for circumstances beyond its reasonable control including but not limited to:

• Natural disasters
• Floods
• Landslides
• Earthquakes
• Cyclones
• Heavy Snowfall
• Pandemic
• Epidemic
• Government restrictions
• Political unrest
• Curfew
• War
• Terrorism
• Civil disturbances
• Border closure
• Airline operational issues
• Airport closure
• Weather conditions
• Mechanical breakdown
• Labour strike

Any additional expenses arising shall be borne entirely by the traveller.

 

14. Tour Itinerary

HolidayAlong reserves the right to:

• Modify sightseeing
• Rearrange itinerary
• Replace hotels
• Replace vehicle
• Change sequence of travel

for operational, weather or safety reasons without prior notice.

 

15. Traveller Conduct

HolidayAlong reserves the right to terminate services without refund if a traveller:

• Misbehaves
• Uses abusive language
• Consumes illegal substances
• Endangers other travellers
• Violates local laws
• Causes damage to hotel or vehicle property

Any damages caused shall be recovered from the traveller.

 

16. Limitation of Liability

HolidayAlong acts solely as an intermediary between travellers and independent suppliers.

HolidayAlong shall not be liable for:

• Personal Injury
• Illness
• Death
• Theft
• Property Loss
• Baggage Loss
• Visa Rejection
• Immigration Refusal
• Airline Negligence
• Hotel Negligence
• Supplier Default
• Missed Flights
• Missed Tours
• Force Majeure Events

Under no circumstances shall HolidayAlong's liability exceed the actual service charges retained by HolidayAlong for the respective booking, except where otherwise required under applicable law.

 

17. Customer Responsibility

Traveller shall be responsible for:

• Carrying valid travel documents.
• Arriving on time for departures and transfers.
• Complying with airline baggage rules.
• Following local laws and customs.
• Declaring medical conditions where relevant.
• Carrying prescribed medications.
• Ensuring passport validity (minimum six months for most international destinations).

 

18. Intellectual Property

All itineraries, quotations, travel plans, brochures, website content, photographs, graphics, package descriptions and marketing materials prepared by HolidayAlong remain the exclusive intellectual property of HolidayAlong Hospitality LLP.

Reproduction, copying, distribution or commercial use without written permission is strictly prohibited.

 

19. Privacy Policy

HolidayAlong respects customer privacy.

Personal information shall only be used for booking, operational and legal purposes.

Customer information shall not be sold or disclosed except where required for travel arrangements or under applicable law.

 

20. Electronic Acceptance

Any of the following shall constitute full acceptance of these Terms & Conditions:

• Payment of booking amount
• Acceptance of quotation
• Confirmation through Email
• Confirmation through WhatsApp
• Online booking
• Digital Signature

No separate signature shall be necessary.

 

21. Chargeback Policy

The traveller agrees to first notify HolidayAlong in writing of any billing dispute and allow a reasonable opportunity to resolve the matter before initiating a chargeback or payment reversal.

Where a chargeback is found to be fraudulent, abusive, or contrary to these Terms & Conditions, HolidayAlong reserves the right to pursue all lawful remedies available under applicable law, including recovery of outstanding dues, reasonable legal costs, and administrative expenses.

 

22. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by the laws of India.

The parties shall first attempt to resolve any dispute amicably through good-faith discussions.

If a dispute cannot be resolved, it shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, Delhi, India.

 

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HolidayAlong Hospitality LLP