Cancellation & Refund Policy

Cancellation & Refund Policy

At HolidayAlong Hospitality LLP ("HolidayAlong", "Company", "We", "Us", "Our"), we strive to deliver premium curated travel experiences with complete transparency.

As travel arrangements involve advance commitments with airlines, hotels, destination management companies, transport operators, cruise companies, visa agencies and other travel partners, this Cancellation & Refund Policy governs all cancellations, amendments and refunds for bookings made through HolidayAlong.

By confirming a booking or making any payment, you acknowledge that you have read, understood and agreed to this Cancellation & Refund Policy.

 1. Scope

This policy applies to all travel products and services offered by HolidayAlong, including:

• Domestic Holiday Packages
• International Holiday Packages
• Customized Holidays
• Luxury Holidays
• Honeymoon Packages
• Group Tours
• Fixed Departure Tours
• Hotel Bookings
• Flight Reservations
• Visa Assistance
• Transportation
• Cruise Bookings
• Activities & Sightseeing
• Helicopter Bookings
• Pilgrimage Tours

 2. Booking Confirmation

A booking is confirmed only after:

• Receipt of the required advance payment.
• Written confirmation from HolidayAlong.
• Confirmation from the respective suppliers.

Until confirmation is issued, availability and pricing remain subject to change.

3. Cancellation by the Traveller

All cancellation requests must:

• Be submitted in writing from the registered email address.
• Clearly mention the Booking ID and traveller details.

Cancellation requests made by telephone, WhatsApp, SMS or verbally shall not be treated as official cancellation requests unless acknowledged in writing by HolidayAlong.

The cancellation date shall be the date on which HolidayAlong receives the written request.

4. Standard Cancellation Charges

Unless otherwise mentioned in the quotation or governed by supplier-specific terms, the following cancellation charges shall apply:

Where supplier cancellation charges exceed the above schedule, the actual supplier charges shall apply.

5. Customized Holiday Planning Charges

HolidayAlong invests professional expertise and time in:

• Destination consultation
• Itinerary planning
• Hotel selection
• Cost negotiations
• Route optimization
• Activity planning

Accordingly, once itinerary planning has commenced after booking confirmation, consultation and planning charges are non-refundable.

6. Non-Refundable Services

The following are generally non-refundable once booked, issued or processed, unless the supplier expressly permits otherwise:

• Flight Tickets
• Visa Fees
• Visa Service Charges
• Cruise Bookings
• Helicopter Tickets
• Cable Car Tickets
• Attraction Tickets
• Event Tickets
• Safari Permits
• National Park Permits
• Train Tickets (where applicable)
• Travel Insurance
• Foreign Exchange Charges
• Service Charges
• Processing Charges
• Payment Gateway Charges
• GST already remitted to the Government
• Luxury Hotel Deposits
• Peak Season Bookings
• Festival Bookings
• Customized Holiday Planning Charges
• Fixed Departure Group Tours

7. No Show Policy

Failure to report for:

• Flight
• Airport Transfer
• Hotel Check-in
• Sightseeing
• Cruise
• Train
• Vehicle Pickup

shall be treated as a No Show.

No refund shall be payable in such cases.

8. Early Departure / Unused Services

No refund or adjustment shall be made for:

• Unused hotel nights
• Missed meals
• Missed sightseeing
• Missed transfers
• Early departure from the tour
• Voluntary tour curtailment
• Services not utilized by the traveller

9. Refund Processing

Where a refund is applicable:

• Refunds will be processed only after HolidayAlong receives the corresponding refund from the respective supplier.
• Refunds shall be made through the original mode of payment, wherever feasible.
• Administrative charges, banking charges, currency conversion losses, supplier deductions and payment gateway charges may be deducted.
• Refund processing may take 30–90 working days, depending on supplier timelines.

HolidayAlong is not responsible for delays caused by:

• Airlines
• Hotels
• Banks
• Payment Gateways
• Embassies
• Government Authorities
• Destination Partners

 10. Amendments & Rescheduling

Requests for:

• Date changes
• Name corrections
• Hotel changes
• Flight changes
• Room upgrades
• Itinerary modifications

are subject to:

• Supplier approval
• Availability
• Applicable fare differences
• Additional supplier charges
• HolidayAlong service charges

HolidayAlong does not guarantee approval of amendment requests.

11. Cancellation Due to Visa Refusal

Visa approval is solely at the discretion of the respective Embassy or Consulate.

If a visa is refused:

• HolidayAlong service charges remain non-refundable.
• Visa fees remain non-refundable.
• Supplier cancellation charges shall apply.
• Flight, hotel and other confirmed services shall be refunded only if the respective supplier permits a refund.

 12. Force Majeure

HolidayAlong shall not be liable for cancellations, delays or additional costs arising from circumstances beyond its reasonable control, including:

• Natural disasters
• Landslides
• Floods
• Earthquakes
• Heavy snowfall
• Cyclones
• Pandemic or epidemic
• War
• Terrorism
• Political unrest
• Civil disturbances
• Government restrictions
• Airline operational disruptions
• Airport closure
• Road closure
• Border closure
• Mechanical failure
• Labour strikes
• Adverse weather

Any additional expenses arising from such events shall be borne by the traveller.

13. Cancellation by HolidayAlong

HolidayAlong reserves the right to cancel or modify any booking before departure due to operational reasons, safety concerns, force majeure, supplier issues or other circumstances beyond its reasonable control.

Where feasible, HolidayAlong may offer:

• An alternative travel arrangement,
• A travel credit, or
• A refund limited to the amount actually recovered from suppliers, after deducting non-recoverable costs and HolidayAlong's earned service fees.

HolidayAlong shall not be liable for consequential losses, including visa expenses, salary loss, business loss or incidental costs.

14. Chargebacks & Payment Disputes

Before initiating any chargeback or payment reversal through a bank or payment provider, the traveller agrees to notify HolidayAlong in writing and provide a reasonable opportunity to resolve the dispute.

HolidayAlong reserves the right to pursue lawful remedies, including recovery of outstanding dues and reasonable legal costs, where a chargeback is determined to be fraudulent, abusive or contrary to the agreed booking terms.

15. Limitation of Liability

HolidayAlong acts as an intermediary between travellers and independent suppliers.

Refunds are subject to:

• Airline fare rules
• Hotel cancellation policies
• Cruise policies
• Transport provider terms
• Visa agency terms
• Other supplier conditions

HolidayAlong shall not be liable for supplier decisions regarding refunds or cancellations.

16. Governing Law

This Cancellation & Refund Policy shall be governed by the laws of India.

Any dispute arising under this policy shall first be attempted to be resolved amicably. Failing such resolution, the matter shall be subject to the exclusive jurisdiction of the competent courts at New Delhi, Delhi, India.

Contact Us

HolidayAlong Hospitality LLP

Email: info@holidayalong.com

Website: https://www.holidayalong.com